Question 1

What makes Longevity Heritage watch winders unique?

Accepted Answer

Longevity Heritage watch winders are crafted with precision, combining exceptional quality, functionality and timeless design.

Question 2

Why do I need a watch winder for my automatic watch?

Accepted Answer

A watch winder keeps your automatic watch ticking when not in use, preventing it from stopping and ensuring its mechanism remains in optimal condition. It also eliminates the need to reset the time and date frequently.

Question 3

Are Longevity Heritage watch winders compatible with all automatic watches?

Accepted Answer

Yes, our watch winders are designed to accommodate a wide variety of automatic watches, some even with customizable rotation settings to match different watch movements.

Question 4

What is the warranty period for this product?

Accepted Answer

Longevity Heritage products come with a 1-year warranty to guarantee quality and customer satisfaction.

Question 5

Are the watch winders noisy?

Accepted Answer

No, our winders are designed with ultra-quiet motors, making them suitable for use in bedrooms, offices, or anywhere you prefer.

Question 6

What is your return and exchange policy?

Accepted Answer

We stand by the quality of our products and offer a hassle-free return or exchange policy within 14 days of receiving if you are not completely satisfied. *Please read Store Policy for more information regarding this theme.

Question 7

How is the watch winder powered?

Accepted Answer

The watch winder is powered using a charger, which is included with your purchase. Additionally, the fingerprint sensor is powered by a separated rechargeable electromotor for secure and uninterrupted operation. Charger for fingerprint is as well included.

Question 8

How do I set up the fingerprint feature?

Accepted Answer

A detailed manual with step-by-step instructions is provided to guide you through the fingerprint setup process. It is very simple and user-friendly!

Question 9

My fingerprint was working fine, but now it doesn't work. What should I do?

Accepted Answer

The fingerprint sensor is powered by a separate electromotor, independent of the winding motors. This ensures your watches remain secure even if the main power runs out. If the fingerprint stops working, just charge it for a bit and it will be ready to use again.

Question 10

Can I set up multiple fingerprints for the watch winder?

Accepted Answer

Yes, the watch winder supports multiple fingerprints, up to 10. All instructions for setting up additional fingerprints are included in the manual.

Question 11

How can I contact you?

Accepted Answer

You can reach out to us by visiting the Contact section on our website or by emailing us directly at info@betrade.si. We are happy to assist!

FAQ

Frequently asked questions